Changed your mind, or received something that isn’t right? You have 60 days from delivery to return your Naverti order.
60-day return policy
Within 60 days of receiving physical products bought on naverti.com, you can return them for a refund or an exchange if:
- the package arrived damaged or contaminated;
- the product is defective or otherwise faulty;
- you received the wrong item; or
- you changed your mind.
This policy covers products bought directly from naverti.com. If you bought Naverti products from another seller, that seller’s return policy applies, and we can’t control it.
What you get back
Within 14 days of delivery
Tell us within 14 days of receiving your order that you want to return it. Once we receive the return in line with this policy, we refund the full purchase price: the product price you paid plus the original shipping fee. You pay for return shipping, and that cost isn’t refunded.
From day 15 to day 60
Tell us after 14 days, but no later than 60 days after delivery. Once we receive the return in line with this policy, we refund the product price. The original shipping fee and the cost of return shipping aren’t refunded.
After 60 days
We can’t accept returns more than 60 days after delivery.
Returning a Subscribe & Save shipment doesn’t cancel your subscription. To stop future shipments, cancel at naverti.com/manage-subscription.
How to return a product
Step 1: Contact us
Within 60 days of delivery (or within 14 days for a full refund), send us a message through the contact form at naverti.com/contact. Include your full name, email address, order number (it starts with NAV-) and a short reason for the return.
Step 2: Get your return form
We reply within 3 business days. If your return meets this policy, we send you a Return Merchandise Authorization (RMA) form to fill in. We can only accept returns that come with a completed RMA form; parcels sent without one can’t be processed.
Step 3: Pack and ship
Pack the product securely, attach the RMA form where it’s easy to see, and send it to the return address on the form. Products that aren’t defective must come back in the condition you received them, in their original, undamaged packaging. If a product is defective, contact us before you arrange the return.
Step 4: Add tracking
Enter the carrier and tracking number in your RMA form. Please use a tracked shipping service: our warehouse may refuse returns without tracking.
Step 5: Get your refund
After we receive and inspect your return, we issue the refund within 14 days, to the payment method you used for the order. Your bank usually shows it within 3–5 business days.